Thank You for Your Business!
Our website parts ordering has been very helpful to our customers and parts staff. We thank you for allowing us to serve you.
As with any transaction there are opportunities where the wrong item is ordered and a customer inconvenience will occur. We really strive to minimize any mistakes and apologize if we made one.
WE BEGIN PROCESSING YOUR ORDER AS SOON AS YOU PLACE IT. FOR THIS REASON, ORDERS CANNOT BE CHANGED OR CANCELLED ONCE THEY ARE PLACED.
All processed orders that are returned must have a prior return autorization number. When calling for a return authorization number please have your invoice ready. All returns must have a Return Authorization Form completed or they will not be accepted. All returns must be received in original packaging. The packaging must be in new condition (no scratches, tears, dents, or other markings). No exceptions the sku numbers on the items must be intact.
If any part ordered is incorrect due to an error on our behalf, please call us to receive an Return Authorization Number within 15 days of your purchase before shipping it back to us. Be sure to include a note with name and daytime contact number so we may call you to get the right parts shipped out to you.
If a part is wrong due to a customer mistake, that's ok, but you must still call for a Return Authorization Number before sending back within 30 days of the purchase date. It will be subject to a 20% restock fee and must be returned in new condition with original packaging. Additional shipping will need to be charged as well if we need to send out another part.
There are absolutely no returns or exchanges on any electrical parts.
Please be sure of what you need before ordering anything in this category and contact us if you need clarification.
Freight shortages or damage claims must be made directly to the freight carrier. Our responsibility ends when goods have been consigned to a public carrier. Damage to a shipping carton or a shortage must be noted on the freight bill at the time of receipt of freight. A damage or shortage claim should be filed immediately. Concealed damage found when merchandise is unpacked should be reported to the carrier immediately. The shipping carton must be seen by an inspector who will file a claim and give the receiver a signed inspection report.
If you have further questions please contact our shipping manager at 1-574-264-5575 or email at info@rvsurplus.net